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Randstad
Randstad Group has successfully completed a large IT infrastructure project in cooperation with Axxes. For the 'New Beat project' Ranstad called in System Engineers, IT Support Engineers and Project Managers of Axxes.
Last year Randstad Group (which also supports Tempo-team and Galilei) successfully completed a large IT infrastructure project in cooperation with Axxes. The New Beat project supports a new way of communicating and collaborating, fully inspired by the New World of Work where employees largely decide for themselves where and when they work. To this end Randstad called on Axxes who deployed System Engineers, IT Support Engineers and Project Managers to deliver the New Beat project within scope, timing and budget. Eight additional consultants were deployed for this project over a nine-month period to meet deadlines.
With a completely renewed technical design of the clients, more than 2,500 new laptops based on Microsoft Windows 8.1 were installed for New Beat. In addition, 250 new smartphones and tablets were installed, all with a view to flexible working. At the same time, new data lines were installed for the entire Randstad office network and the company migrated to Cisco VoIP.
The new infrastructure and network will allow everyone to work together better from any location. The expertise and experience of the Axxes consultants helped the project run smoothly," says Luc De Bolle, IT Manager Services & Operations at Randstad.
WE CAN ALWAYS COUNT ON A TEAM OF AXXES CONSULTANTS WHO, THANKS TO THEIR KNOWLEDGE AND MOTIVATION, ASSIST OUR EMPLOYEES WITH ALL THEIR IT QUESTIONS.
Randstad Group also calls on Axxes to strengthen its service desk. It is important that the consultants fit into the corporate culture of the group and have broad IT knowledge. The consultants assist the Group's 2,000-plus Belgian employees with all their questions and problems relating to the IT infrastructure. It is not an easy and often stressful task, for which Randstad is happy to call in external consultants from Axxes.
Randstad uses IT to make a competitive difference for its customers. It is therefore important that the service desk supports the employees as well as possible. "We choose external consultants because working at a service desk requires expertise and a calm attitude. You have to continuously help people in problem situations and that is not everyone's cup of tea," says Luc De Bolle. "Fortunately, we can count on a team of Axxes consultants who, thanks to their knowledge and motivation, assist our employees with all their questions."
GOOD COOPERATION, GOOD MATCH
"We like working with Axxes for several reasons. Firstly, the consultants have a great deal of expertise that is continually invested in. It is very important for us to have motivated employees whose technical knowledge is always up-to-date. A second reason is the long-standing cooperation. Axxes knows very well which profiles we are looking for. The main advantage is that we are close to each other. We always have energetic people who are motivated, very customer-friendly and always want to go the extra mile."
Benjamin Goessaert, Managing Director at Axxes: "The corporate culture at Randstad is indeed very similar to the way we look at an organisation. We have also known each other for years, so we know which people will fit in at Randstad. New consultants are always assigned a coach, a senior consultant who assists them at the start of their new job. These senior consultants provide the framework and also consult with our own organisation so that we can solve certain issues without Randstad having to intervene and lose time."
THE RIGHT MAN FOR THE RIGHT JOB
Randstad also offers Axxes consultants the opportunity to evolve in their role within the IT organisation. For example, someone at the service desk can develop into a problem manager who solves more technical issues in depth.
Ken Pissoort, System Engineer and Competence Coach at Axxes has been working for Randstad for several years: "Within the Randstad Group my role as a consultant is twofold. I support the employees on the service desk in carrying out their tasks so that they can help our end customers as effectively as possible. In addition, I am also a problem manager and, together with the team, I look for frequently occurring problems, analyse them and try to solve these problems structurally."
SUCCESSFUL COOPERATION WITH ONLY ADVANTAGES
"For me Axxes remains one of Randstad's preferred suppliers for the provision of quality IT consultants. We are very satisfied and it is interesting to be able to work with a fixed and reliable partner", concludes Luc De Bolle.
CUSTOMER ADVANTAGES
- Flexible start-up of specialised IT consultants
- Fast response to new trends
- Always the right profile that fits the corporate culture
- Experienced consultants ensure professional implementations at customers' premises
- Knowledge transfer between IT experts of Axxes and Aspex
